Privacy Policy

At Layout Aura, accessible from layoutaura.com, the privacy and security of our customers are of paramount importance. This Privacy Policy outlines the types of personal data we collect, why we collect it, how it is safeguarded, and your rights regarding your personal information.

1. Information We Collect

To provide a smooth e-commerce shopping and delivery experience, we collect only the necessary information required to process and deliver your custom apparel orders:

  • Contact & Account Details: Your full name, email address, mobile phone number, and account password (stored securely using irreversible cryptographic hashing).
  • Shipping & Delivery Information: Street address, flat/apartment number, landmark, city, state, and postal PIN code.
  • Payment Transaction References: Payment status, unique transaction reference IDs, and payment method (UPI, Debit/Credit Card, or Net Banking).
  • Technical & Device Information: IP address, device type, screen size, and browser details used solely to optimize mobile rendering, maintain shopping cart sessions, and safeguard against automated bot fraud.

🔒 Important Note on Payment Security:

Layout Aura NEVER collects, views, or stores your credit card numbers, debit card numbers, CVVs, or UPI PINs. All financial payments are processed directly through our Reserve Bank of India (RBI) authorized payment gateway partner (Razorpay) using bank-grade 256-bit SSL encryption.

2. Why We Collect Your Data & How It Is Used

We believe in total transparency. Every piece of customer information we collect serves a direct and essential purpose:

  • Custom Manufacturing & Doorstep Delivery: Because Layout Aura apparel is individually crafted and tailored on demand, your recipient name, contact phone number, and delivery address are used strictly by Layout Aura’s dedicated production facilities and authorized domestic courier partners to print, inspect, package, and dispatch your order directly to your door.
  • Order Tracking & Digital Receipts: To dispatch automated order confirmation emails, digital tax invoices, and real-time courier tracking updates directly to your registered contact points.
  • Customer Support Assistance: To identify your purchase and assist you with sizing inquiries, address updates, cancellations, or damaged item claims via our support desk.
  • Security & Fraud Prevention: To authenticate genuine customer logins, prevent identity spoofing, and ensure a safe community for all shoppers.

3. Strict “No-Sale” Data Protection Guarantee

We respect your privacy as our own:

  • We never sell, rent, monetize, or trade your personal contact information to third-party advertising brokers, data aggregators, or marketing agencies.
  • Your details are shared solely with essential service partners required to fulfill your purchase: payment gateway (Razorpay) and authorized domestic shipping carriers (for physical parcel delivery).

4. Cookies & Local Storage

Layout Aura uses essential first-party functional cookies solely to maintain your logged-in session, remember items in your shopping bag, and preserve your wishlist selections across page visits. We do not use intrusive third-party cross-site trackers.

5. Your Privacy Rights & Data Control

You have full ownership of your personal information:

  • Access & Edit: You can review, update, or edit your saved addresses, name, and contact details at any time by logging into your Customer Dashboard.
  • Account Deletion: If you wish to delete your customer account and remove your personal records from our database, email us at info@layoutaura.com with the subject “Data Deletion Request”, and our administrative team will process it within 48 business hours.

6. Contacting the Grievance & Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

  • Official Email: info@layoutaura.com
  • Operating Hours: Monday – Friday: 10:00 AM – 7:00 PM IST | Saturday: 11:00 AM – 5:00 PM IST
  • Registered Brand Office: RK Residency, Kali Kothi Road No. 2, Near Mahila Police Station, Muzaffarpur, Bihar – 842001, India.