Return & Refund Policy

Thank you for shopping at Layout Aura. Because our apparel is custom crafted using an on-demand printing process, please read our return, refund, and cancellation policies carefully before placing your order.

1. Order Cancellation Policy (Pre-Production)

We begin preparing your custom pieces promptly after an order is placed. As a result, cancellation requests are subject to the following rules:

  • Cancellation Timeframe: You can request to cancel your order at any time before it enters the “In Production / Live Printing” stage. Once printing, cutting, or tailoring has begun at our facility, an order can strictly no longer be modified or cancelled.
  • Cash on Delivery (COD) Orders: If a COD order is cancelled prior to the production stage, the order is cancelled with zero charge.

Cancellation Options for Prepaid Orders:

  • Option 1: 100% Store Voucher (Recommended): Receive a unique store coupon code for 100% of your order value with zero deductions. This coupon comes with lifetime validity and can be used once on any future purchase across our store.
  • Option 2: Refund to Original Payment Method: If you prefer a refund back to your bank account, card, or UPI, a nominal fee of 3.36% is deducted (comprising the 2% non-refundable payment gateway fee + 18% GST on the gateway fee + 1% platform operation fee). The remaining 96.64% will be refunded to your original payment source within 3 to 5 business days.

2. Made-to-Order & Sizing Policy

Each piece at Layout Aura is individually printed, customized, and tailored specifically for you upon receiving your order. Due to this sustainable print-on-demand model:

  • No Returns for Buyer’s Remorse: We do not accept returns, refunds, or exchanges if you change your mind, no longer want the product, or ordered the incorrect size by mistake.
  • Size Selection: An interactive, detailed Size Chart (with live Inches and Centimeters measurements) is provided on every single product page. We strongly encourage you to measure your best-fitting t-shirt before placing an order.

3. Damaged, Defective, or Incorrect Items (100% Covered)

If your package arrives damaged, torn, defective, or with an incorrect design/size sent from our end, Layout Aura takes 100% responsibility. We will gladly provide a free replacement or a full refund.

How to claim a replacement or refund for damaged goods:

  • Time Window: Notify us within 48 hours of delivery.
  • Evidence Required: Email us at info@layoutaura.com with your Order ID, clear photos or an unboxing video showing the defect, and a photo of the courier shipping label.
  • Resolution: Once verified by our quality assurance team, a brand-new replacement will be dispatched at zero additional cost, or a full refund will be processed immediately.

4. Size Chart Discrepancy Guarantee

We stand firmly behind the accuracy of our apparel dimensions. Please note that manual garment stitching has an industry-standard textile tolerance of ±0.5 to 0.75 inches.

However, in the rare event that the physical measurements of your delivered apparel differ by more than 1 inch from our published official Size Chart, we take complete responsibility. Send us photos of the garment laid flat with a measuring tape placed across the chest or length, and we will issue a free replacement in the correct size or a full refund.

5. Delivery Attempts & Unclaimed Orders (RTO)

Our courier delivery partners make up to 2 to 3 delivery attempts and will call the phone number provided at checkout:

  • Customer Responsibility: Please ensure that your delivery address, landmark, pin code, and contact phone number are entered accurately.
  • Failed Delivery / Not Available: If the delivery agent arrives and you are not available, or if the shipment returns to our fulfillment center due to non-availability or incorrect address (RTO), the responsibility for the non-delivery lies with the customer.
  • Rescheduling: We will do our best to coordinate and reschedule the delivery from our end. However, re-dispatching a returned order is subject to standard re-shipping courier charges (≈ ₹70–₹80).

6. Refund Processing Timeline

Once a refund is approved by our team:

  • Payment Method: Refunds are credited directly back to the original source payment method (UPI, Debit/Credit Card, or Net Banking) via our payment gateway partner (Razorpay).
  • Processing Time: Refunds typically reflect in your bank account or UPI app within 3 to 5 business days after approval.

7. Need Help or Have Questions?

Our customer care team is here to assist you:

  • Email: info@layoutaura.com
  • Operating Hours: Monday – Friday: 10:00 AM – 7:00 PM IST | Saturday: 11:00 AM – 5:00 PM IST
  • Brand Registered Address: RK Residency, Kali Kothi Road No. 2, Near Mahila Police Station, Muzaffarpur, Bihar – 842001, India.